
It’s not easy being a brand nowadays. As well as keeping your stakeholders happy by delivering on the bottom line, you need to appeal culturally to consumers, and MUST be seen to be doing something ‘digital’, to avoid being accused of being stuck in the 80s when TV was King and nothing else mattered. Brand marketing managers read trade press articles with fear, as they see the next Facebook widget, iPhone application, or MySpace page being launched by their competitors. And what is their machine-gun reaction? WE MUST PRODUCE SOMETHING ONLINE TOO! SOMETHING. ANYTHING!
FMCG’s and digital aren’t a match made in heaven, mainly because things that thrive online tend to be issues that people are passionate about, want to discuss with others and will seek out relentlessly to dig out more information. So common sense tells you that this is less likely to happen for a bar of soap than for a candidate running for US President. So what tends to happen (as was also the case with fashion brands up to recently) is that an FMCG will have an online brochure, adapted straight from a print and therefore not bringing anything new to the consumer, then generally there will be no links to buy online, and the interest for people to seek out the brand online will soon die off.
But the truth is, and I probably shouldn’t say this, that digital isn’t for every brand. It’s rare that there’s legitimately no need for digital ideas for a brand, but it does happen. Or more accurately, the EXTENT to which digital is needed in the brand’s marketing cocktail can sometimes be more like 1 part than 3 parts. One great way of honing in on the instinct to recognise how diluted or potent your digital cocktail is, is to look at other brands and laugh at their mistakes, rather than make your own, and more importantly - praise them for getting it right.
Only when brands can judge others digital comms with rigour can they take digital into their stride for their own products, and make a decision as to digital will play a leading, or supporting role in their comms going forward.
So how should they go about it? The 3 point programme:
1) Digital landscape
Well, and I’ll say it again, it’s not easy for brands. The first thing to do is become aligned to the rough timeline of digital channels that exist – but the truth is new channels are born everyday. It’s a problem, but the easiest way of getting around it is just to accept: Whatever country you’re in, every media will become digital eventually. Become comfortable with that, and the first step is done.
2) Find common ground with traditional creative judging
Despite what some digital hot shops would love you to believe, there are plenty of similarities between ATL and Digital channels. Mainly: Insights, Involvement and Integration. The planning should be thorough and insightful; you still have to adopt the school of thought that if you’re in someone’s living room you should perform some form of entertainment or value exchange (and let them become involved in some way); and finally ensure that if you have various platforms, each one is in sync with the others visually and tonally (like cutting a stick of rock at an point and seeing the same thing).
3) Put this into a framework
Putting the above into a checklist, is easy. You need to ensure all Digital activity your brand does: Meet’s brand strategy; has talkability; and uses the right environment for that audience.
An example of a brand that got it right would be Walkers’ ‘Do us a flavour’ campaign. (If you’ve not seen it, they’re getting people to submit new flavours of crsips. If you submit the winning flavour you get £50k and a 1% share of the profits from the new flavour). To put it in the framework:
Meets brand strategyThe campaign works seamlessly with their traditional advertising. It doesn’t stray too far from home, for example creating a soap opera for Bebo around Gary finding new flavours wouldn’t have worked at all, it feels forced. This is simple, fun, light-hearted, and British – things the brand is.
TalkabilityThey’ve built the campaign around a great question. A superb conversation starter. I’ve ended up two or three times now in conversations where people have got really excited about coming up with interesting new and bizarre flavours of crisps. And debating what would actually sell.
Once the submissions round is over. They’re going to manufacture the judges favourite top 6 flavours and let the public choose which of them wins. Generating trial / sales and driving even more conversations. As a genuinely integrated campaign
Reaching the audience with the right environmentsOn something like this, awareness is crucial to get good numbers, so a heavy burst of TV went out to promote it with the brand hero Gary Lineker. The site’s got a lot of shortcomings. It doesn’t handle duplicates at all well, and the searching isn’t up to scratch. But it obviously doesn’t matter that much to people: 130,000 pages of entries - 6 to a page - gives almost 800,000 flavours submitted. That’s incredible. It’s a brilliant user generated content idea because anyone can do it. You don’t have to have any technical skills whatsoever. It’s just about imagining something. And something that almost all of us will have an opinion on whether we’ve thought about it before or not.
Other good ones I could mention are Lynx's 'Blow', Snickers Mr T app; Whispa's 'Bring back' campaign; and Innocent's blog. Non FMCG, same principle: Doc Martin's customisable boots site; Bugaboo pram-friendly maps; BBC Beijing Olympics widget; Diesel's XXX viral...
Thank you to Iain Tate's 'Crisps and Conversations' post for inspiring me to write this one.